Introduction
This Privacy Policy explains how Betty Casino Online (trading as Betty Casino UK, “Betty”, “we”, “us” or “our”) collects, uses, stores and protects personal information belonging to visitors and registered players of https://betty-casino-uk.com/. Betty Casino operates under casino licence number UKGC 100695 issued by the Gambling Commission and is registered at Glasgow Office, 1 West Regent Street, Glasgow, G2 1RW, United Kingdom.
By registering an account, browsing the site or using any of the services offered by Betty Casino, you accept the practices described in this document. If any part of this policy is unclear, please contact our support team before creating an account or submitting personal details.
Who Is Responsible for Your Data
Betty Casino Online acts as the data controller for the personal information processed through this website. As a licensed gambling operator, we are bound by the Gambling Act 2005, the conditions set out in the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Where relevant, we also follow guidance issued by the Information Commissioner’s Office (ICO), the UK’s independent data protection authority.
Information We Collect
We collect information directly from you, automatically through your use of the platform, and occasionally from trusted third parties involved in identity, payment or fraud checks.
Information You Provide
- Full name, date of birth and residential address
- Email address and mobile telephone number
- Username and password created during registration
- Payment details linked to deposits and withdrawals, including card information, e-wallet accounts or cryptocurrency wallet addresses
- Documents submitted for identity, address or source-of-funds verification, such as a passport, driving licence, utility bill or bank statement
- Correspondence with our support team, including chat transcripts, emails and phone call notes
- Responses given in self-assessment or responsible gambling questionnaires
Information Collected Automatically
- IP address, device identifiers, browser type and operating system
- Login times, session duration and pages visited within the account
- Betting and gaming activity, including stake sizes, deposits, withdrawals and game history
- Approximate geographic location, used to confirm eligibility to play from the United Kingdom
- Cookie and tracking data as described in the Cookies section below
Information from Third Parties
- Identity verification providers and credit reference agencies used to confirm age and identity
- Payment processors and banking partners involved in deposit or withdrawal transactions
- Fraud prevention and anti-money laundering databases shared across the gambling industry
- GAMSTOP, where relevant to confirming self-exclusion status
- Publicly available sources used to verify the accuracy of the details you have provided
Why We Process Your Data
Personal information is processed for several distinct purposes, each supported by a lawful basis under UK GDPR.
- Contract performance: creating and managing your account, processing deposits and withdrawals, and delivering the games and promotions you request.
- Legal obligation: verifying your age and identity, screening for money laundering, retaining transaction records and cooperating with the Gambling Commission or law enforcement where required.
- Legitimate interests: preventing fraud, securing our systems, improving the platform and understanding how customers use our services.
- Consent: sending marketing communications and using non-essential cookies, both of which you can withdraw at any time.
- Vital interests: sharing information with support organisations where there is a genuine safeguarding concern regarding a player’s welfare.
Age Verification and Identity Checks
Betty Casino is available only to individuals aged 18 or over. As part of our licence obligations, we verify age and identity using the details you supply and, where necessary, checks against third-party databases. Accounts suspected of belonging to a minor are suspended immediately, and any funds deposited are returned in line with our internal procedures. We may also request proof of address, payment ownership or source of funds before processing withdrawals, particularly for larger transactions or when unusual account activity is detected.
Cookies and Similar Technologies
Our website uses cookies and comparable technologies to operate correctly, remember your preferences, measure site performance and, where you consent, deliver relevant advertising. Cookies fall broadly into these categories:
- Essential cookies required for login, security and core site functions
- Analytics cookies that help us understand navigation patterns and improve the lobby
- Functional cookies that remember display settings and language preferences
- Advertising cookies used to measure the performance of promotional campaigns
You can manage or withdraw consent for non-essential cookies through your browser settings at any point. Disabling certain cookies may limit some features of the site, including personalised promotions.
Sharing Your Information
We do not sell personal information. Data is shared only where necessary for the purposes described in this policy, including with:
- Payment service providers processing deposits, withdrawals and refunds
- Identity verification and fraud prevention specialists engaged to confirm eligibility and detect suspicious activity
- The Gambling Commission and other regulatory or law enforcement bodies where disclosure is legally required
- GAMSTOP and other self-exclusion schemes, to support responsible gambling commitments across the industry
- IT hosting, customer support and analytics providers who process data on our behalf under contractual confidentiality obligations
- Professional advisers, such as auditors or legal counsel, where reasonably necessary
Any third party processing personal information on our behalf is required to apply security and confidentiality standards consistent with this policy and UK data protection law.
International Data Transfers
Some of our service providers may process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO or reliance on a jurisdiction recognised as offering an adequate level of data protection. You may request further details of the safeguards applied to a specific transfer by contacting us.
How Long We Keep Your Data
Personal and transaction records are retained for as long as your account remains active and for a further period afterwards, in line with anti-money laundering rules and Gambling Commission requirements, which typically require records to be kept for at least five years following account closure. Data collected for marketing purposes is kept only until you withdraw consent or it is no longer needed for that purpose. Where retention is no longer legally required, information is securely deleted or anonymised.
Your Rights Under UK Data Protection Law
As an individual whose data we process, you have the following rights, subject to certain exemptions relevant to gambling regulation:
- The right to be informed about how your data is used
- The right to access a copy of the personal information we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request erasure of your data, where this does not conflict with our legal retention obligations
- The right to restrict or object to certain types of processing
- The right to data portability for information you have provided to us
- The right to withdraw consent for marketing or optional cookies at any time
- The right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been mishandled
Requests can be sent to helpteam@betty-casino-uk.com. We may need to confirm your identity before actioning certain requests, and we aim to respond within the timeframes set out in UK GDPR.
Keeping Your Information Secure
We apply technical and organisational measures designed to protect personal data against unauthorised access, alteration, loss or disclosure. These measures include encrypted data transmission, restricted internal access to sensitive records, regular monitoring of our systems and staff training on data handling obligations. No online service can guarantee absolute security, so we also encourage players to use a unique password, avoid sharing login details and report any suspicious account activity without delay.
Marketing Communications
With your consent, we may send information about promotions, new games or account updates by email, SMS or push notification. You can opt out at any time using the unsubscribe link included in marketing messages, through your account preferences, or by contacting our support team directly. Opting out of marketing does not affect essential service communications, such as security alerts or updates related to a transaction.
Responsible Gambling and Data Sharing
Where a player sets deposit limits, requests a time-out or registers for self-exclusion, the relevant details are recorded and, where required, shared with GAMSTOP to help prevent access to other licensed operators during the exclusion period. We may also share limited information with organisations such as BeGambleAware or Gambling Therapy when a player reaches out for support, or internally review account activity that suggests a player may be at risk of harm.
Children’s Privacy
Betty Casino does not knowingly collect personal information from anyone under the age of 18. If we discover that an account has been opened by a minor, it will be closed, deposited funds returned in accordance with our procedures, and any associated data handled in line with our legal obligations. Parents or guardians who believe a minor has registered an account should contact us immediately.
Third-Party Links
Our website may contain links to payment providers, game studios or partner organisations, including responsible gambling resources. This Privacy Policy applies only to Betty Casino and does not extend to the practices of external websites. We recommend reviewing the privacy policy of any third-party site before submitting personal information.
Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. The updated version will be published on this page, and continued use of Betty Casino after changes take effect constitutes acceptance of the revised policy. Significant changes affecting how your data is used may also be communicated directly to registered players.
Contact Us
Questions, concerns or requests relating to this Privacy Policy or to your personal data can be directed to our team using the details below:
- Email: helpteam@betty-casino-uk.com
- Phone: +44 141 416 5456
- Postal address: Glasgow Office, 1 West Regent Street, Glasgow, G2 1RW, United Kingdom
- Contact form: Contact Us
If you remain unsatisfied with our response, you are entitled to raise your concern with the Information Commissioner’s Office or, where relevant, with the Gambling Commission regarding matters connected to your licensed gambling account.