License Information

Operator Identification and Corporate Details

The gambling services available at https://betty-casino-uk.com/ (the “Website”) are provided by Betty Gaming (Malta) Limited (the “Operator”, “Betty”, “we”, “us”), a private limited liability company incorporated and registered in Malta under the Maltese Companies Act (Chapter 386 of the Laws of Malta).

• Full legal name: Betty Gaming (Malta) Limited
• Country of registration: Malta
• Company registration number: as stated in the Operator’s certificate of registration issued by the Malta Business Registry (available to customers and regulators on written request)
• Registered office: Level G, Office 1/1664, Quantum House, 75, Ta’ Xbiex Seafront, Ta’ Xbiex, XBX 1120, Malta
• UK customer service correspondence address: 1 West Regent Street, Glasgow, G2 1RW, United Kingdom

References to “Betty”, “Betty Casino” or “the Website” on this page and elsewhere on the domain refer to services supplied by Betty Gaming (Malta) Limited under the licence described below.

Gambling Licence and Regulatory Authorisation

The Operator is licensed and regulated in Great Britain by the Gambling Commission, the statutory regulator established under the Gambling Act 2005 and the Gambling (Licensing and Advertising) Act 2014.

• Regulatory body: The Gambling Commission (Great Britain)
• Licensee account number: 100695
• Licence number: 100695-R-342217-001
• Licensed activities: Remote Casino; Linked Gambling Software (Remote)
• Licence status: Active
• Licence effective date: 1 April 2026

The Operator’s authorisation, licence conditions and any recorded regulatory actions can be independently verified at any time on the Gambling Commission’s public register: https://www.gamblingcommission.gov.uk/public-register/business/detail/100695

The Operator conducts its business in accordance with the conditions attached to its licence and the Licence Conditions and Codes of Practice (LCCP) issued by the Gambling Commission, including requirements relating to fair and open dealing, protection of customer funds, prevention of underage and vulnerable-person access, and anti-money laundering controls.

Territorial Scope of Services

The gambling facilities offered through the Website are authorised for consumers who are physically located within Great Britain, comprising England, Scotland and Wales, at the time of registration and play. Northern Ireland is subject to separate gambling legislation and is not covered by this licence. The Operator does not knowingly accept customers who are located in, or who are ordinarily resident in, a jurisdiction where participation in the services offered would be unlawful under local law, and account access may be restricted accordingly.

Age Restrictions and Eligibility

Participation in any gambling activity offered by the Operator is strictly restricted to individuals aged 18 years or over. Age and identity verification form part of the account registration and ongoing due diligence process described below. Any account found to belong to a person under the age of 18 will be closed, any funds deposited will be returned where required by law, and any winnings accrued will be voided in accordance with the Operator’s terms and conditions.

Anti-Money Laundering and Know Your Customer (AML/KYC) Policy

The Operator maintains an AML and counter-terrorist financing programme in accordance with the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended), and the relevant Licence Conditions and Codes of Practice issued by the Gambling Commission.

Customer Due Diligence

• Verification of the customer’s full name, date of birth and residential address
• Verification of identity documents, which may include a passport, national identity card or driving licence
• Verification of the ownership of payment methods used for deposits and withdrawals
• Screening against applicable sanctions lists and politically exposed persons (PEP) registers
• Source of funds and, where relevant, source of wealth checks for customers whose deposit or spending patterns meet defined risk thresholds

Verification may be requested at registration, before a first withdrawal, or at any subsequent point where the Operator’s risk assessment procedures require it. Access to deposits, withdrawals or continued account use may be limited or suspended until the requested checks are completed.

Ongoing Monitoring and Reporting

• Continuous monitoring of account activity and transaction patterns for indicators of money laundering, terrorist financing or fraud
• Application of enhanced due diligence to higher-risk customers and transactions
• Retention of customer identification and transaction records for the period required under applicable Money Laundering Regulations
• Reporting of suspicious activity to the National Crime Agency in accordance with statutory obligations

Customer information obtained for AML/KYC purposes is processed only for the purposes described in this section and in the Operator’s Privacy Policy, and is not used for unrelated commercial purposes.

Data Protection and Information Security

The Operator processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

• Personal data is collected and processed only for purposes connected with account administration, identity verification, payment processing, regulatory compliance, fraud prevention and responsible gambling monitoring
• Data is stored using access-controlled systems, with transmission secured through industry-standard encryption protocols (TLS/SSL)
• Access to personal and financial data is restricted to authorised personnel on a need-to-know basis
• Personal data is retained only for as long as necessary to fulfil the purposes described in this section and to comply with statutory retention obligations, including those under the Money Laundering Regulations
• Customers may exercise their statutory rights of access, rectification, erasure, restriction and data portability by contacting the Operator through the channels listed in the Privacy Policy

Concerns regarding the processing of personal data that are not resolved directly with the Operator may be referred to the Information Commissioner’s Office (ICO): https://ico.org.uk

Responsible Gambling Principles

The Operator applies the social responsibility requirements set out in the Licence Conditions and Codes of Practice, and provides tools intended to support customers in maintaining control over their gambling activity.

• Deposit limits, which customers may set, reduce or increase, subject to a cooling-off period for increases
• Loss limits and, where offered, wagering limits
• Time-out periods during which account access is temporarily suspended
• Self-exclusion facilities, including registration with the national multi-operator self-exclusion scheme, GAMSTOP
• Reality check notifications during play sessions
• Referral to independent support organisations for customers who display indicators of gambling-related harm

Further information and support are available through the following independent organisations:

• GAMSTOP, the national online self-exclusion scheme: https://www.gamstop.co.uk
• BeGambleAware, an independent charity providing advice and support: https://www.begambleaware.org
• GamCare, an independent provider of information, advice and support: https://www.gamcare.org.uk

Gambling facilities offered by the Operator are restricted to persons aged 18 and over.

Dispute Resolution and Complaints Procedure

Internal Complaints Handling

1. A customer with a concern regarding their account, a transaction or the service provided should first submit a complaint through the Operator’s official support channels, as listed on the Contact Us page.
2. The Operator will acknowledge the complaint and investigate it in accordance with its internal complaints-handling procedure.
3. Where a complaint cannot be resolved immediately, the Operator will provide the customer with a substantive response within a reasonable period, and in any event within the timeframe required under the applicable Licence Conditions and Codes of Practice.

Independent Alternative Dispute Resolution

If a complaint is not resolved to the customer’s satisfaction following the Operator’s internal procedure, and no earlier than eight weeks after the complaint was first raised, the customer is entitled to refer the matter to an Alternative Dispute Resolution (ADR) entity approved by the Gambling Commission for the gambling sector, in accordance with Licence Condition 15.1 of the Licence Conditions and Codes of Practice. The name and contact details of the Operator’s current approved ADR provider are published on the Contact Us page of the Website and provided within the customer’s account.

Referral to an approved ADR entity does not affect a customer’s right to pursue the matter through the courts of England and Wales, or to report a suspected breach of licence conditions directly to the Gambling Commission via its public “Tell us something in confidence” facility.

Regulatory Verification

Customers, payment providers and regulatory bodies may independently verify the Operator’s licensing status, licensed activities and regulatory history at any time through the Gambling Commission’s public register: https://www.gamblingcommission.gov.uk/public-register/business/detail/100695.

This page is reviewed periodically to reflect any change in the Operator’s licensing status, corporate details or regulatory obligations. In the event of any inconsistency between this page and the entry held on the Gambling Commission’s public register, the public register shall prevail.